Wednesday 

Room 5 

15:00 - 16:00 

(UTC±00

Talk (60 min)

Usability Testing is easier than you think

As developers, it’s easy to assume that customers will use technology the way we expect them to. They don’t, ever. What if we had a magical way to find out what crazy things customers would try to do with our product… before we built it? Or before we launched it and put it in front of customers? Anyone can learn to conduct qualitative usability testing, and you can make massive improvements to your products quickly and cheaply - if you test it right. To be clear - ‘user testing’ and ‘usability testing’ don’t mean the same thing. In this talk, I’ll share the secrets that UX researchers use to take websites or software projects from good, to great - including how to do it, when to do it, and what tools you can use. Join me and learn about the most cost effective UX research method at your disposal, and learn how to leverage it to build stuff better.

Jo Minney

Jo Minney is a small business founder and technical communicator based (for now) in Perth, Western Australia. She is passionate about user experience, data-driven decision making, cats and travel – not necessarily in that order. She’s also an avid maker, from 3D printing to sewing to woodworking, and loves combining technology and creativity to make cool stuff and encouraging others to do the same.

By day, you’ll find Jo working with charities and NGOs helping them to create bespoke digital platforms through her microagency. You might also find her donating her time via the Mission Digital program to help tackle social issues (such as gender inequality, domestic violence and global poverty) through the use of technology, or freelancing as a Nielsen Norman certified user experience research consultant.

Jo has provided advice and training to hundreds of Aussie small business owners on all things digital, with a special focus on website creation and management through federally funded workshops and programs. She is also an ambassador, sponsor and lead mentor for She Codes Australia, a social enterprise that aims to make tech jobs more accessible for women, and a past winner of the Women in Tech WA Shining Star award for Advocacy, Community and Volunteering. An accomplished international conference speaker, Jo can regularly be found with a microphone in hand speaking about user experience, accessibility, imposter syndrome, closing the gender gap and pockets.