10:20 - 11:20 (UTC±00)
Talk (60 min)
The Curious Incident in your Software in the Day-Time
Your day was going so well, and then your cloud provider has just had a service outage, or you find a serious software bug that might be causing data loss or data leakage, or even worse, it's a full-on security breach. So what do you do now? How do handle your incident response? What roles should people assume and when and what do you tell your colleagues and your customers? And what do you do once it's all over? We'll cover how you should plan for an incident, to make sure everyone knows what to do in your development team and in the wider company, why you nominate an incident manager and how to keep your colleagues and customers up to date without scaring them too much. It may never happen, but if it does you'll be glad you thought about it beforehand.